The 24/7 emergency number may only be used in the event of a serious threatening problem for yourself, fellow residents or the apartment. The emergency number can only be used by tenants and clients of the Real Estate Company with regard to our apartments.
The reason for contacting the emergency number is a major leak or gas leak that causes serious damage to the apartment, co-residents or neighbors.
The emergency number cannot be used for problems with the internet, heating or other non-threatening problems at home or person.
Misuse of the emergency number can lead to a fine of €75.
In the event of fire, life-threatening situations or burglary, call 112 immediately for the fire brigade or police.
The emergency number is made available for homes for which TREC manages. You will receive the telephone number of the technical service at the start of the rental period.
In homes for which TREC does not manage, the tenant can use our 24/7 WhatsApp number: 06-14719673. Our office can also be reached outside office hours by contacting the office number 070-7630408 and choosing option 2 (this service is not guaranteed).